Text copied to clipboard!
Title
Text copied to clipboard!Inflight Services Supervisor
Description
Text copied to clipboard!
We are looking for an experienced Inflight Services Supervisor to join our airline team. The Inflight Services Supervisor is responsible for overseeing the daily operations of the cabin crew, ensuring the highest standards of customer service, safety, and regulatory compliance are maintained throughout all flights. This role requires strong leadership skills, attention to detail, and the ability to handle challenging situations calmly and professionally. The Inflight Services Supervisor will coordinate with various departments, including ground staff, flight operations, and catering, to ensure seamless service delivery. Key duties include supervising cabin crew performance, conducting pre-flight briefings, resolving passenger issues, and ensuring all safety protocols are strictly followed. The ideal candidate will have a background in aviation or hospitality, excellent communication skills, and a passion for delivering outstanding customer experiences. This position also involves training new crew members, evaluating service quality, and implementing improvements based on feedback and industry best practices. The Inflight Services Supervisor must be adaptable, able to work irregular hours, and ready to travel as required. If you are committed to excellence in inflight service and have the leadership qualities to inspire a team, we encourage you to apply for this rewarding and dynamic role.
Responsibilities
Text copied to clipboard!- Supervise and support cabin crew during flights
- Conduct pre-flight briefings and post-flight debriefings
- Ensure compliance with safety and regulatory standards
- Handle passenger complaints and resolve service issues
- Monitor and evaluate inflight service quality
- Coordinate with ground staff and other departments
- Train and mentor new cabin crew members
- Prepare reports on crew performance and incidents
- Implement service improvements based on feedback
- Maintain inventory of inflight supplies and equipment
Requirements
Text copied to clipboard!- Previous experience as cabin crew or in a supervisory role
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Knowledge of aviation safety regulations
- Ability to remain calm under pressure
- Flexibility to work irregular hours and travel
- Attention to detail and organizational skills
- Customer-focused mindset
- Proficiency in English; additional languages a plus
- Valid passport and ability to pass background checks
Potential interview questions
Text copied to clipboard!- Describe your experience managing a team in a high-pressure environment.
- How do you handle difficult passengers or service complaints?
- What steps do you take to ensure safety compliance?
- Can you give an example of improving service quality?
- How do you motivate and support your team?
- Are you comfortable working irregular hours and traveling frequently?
- What strategies do you use for effective communication?
- Describe a challenging situation you faced inflight and how you resolved it.
- How do you stay updated on industry regulations?
- Why do you want to work as an Inflight Services Supervisor?
